Exit Survey  »
 
Hello:

You are invited to participate in our customer satisfaction survey. It will take approximately 2 minutes to complete.

Your participation is completely voluntary and your survey responses will be strictly confidential. Your feedback is instrumental in helping us provide you with a quality product.

Thank you for your time and most of all... Thank You for Choosing D&D Associates!

Sincerely,
Anthony Minichini
President
D&D Associates
516-326-8800

 
 
Contact Information (Not required, but please include if you desire follow-up contact)
First Name :
Last Name :
Address 1 :
Address 2 :
City :
    State :       Zip :  
Phone :
Email Address :
 
 
How long have you been utilizing our services?
 
Less than 6 months
 
6 months to 1 year
 
1 to 3 years
 
3 to 5 years
 
5 years or more
 
 
Please rate our customer service on the following:
ExcellentAbove AverageAverageBelow AveragePoorN/A
Courtesy of field representatives
Knowledge and helpfulness of field reps
Prompt answering of telephones
Courtesy of office staff
Knowledge and helpfulness of office staff
Returning of calls by office staff
 
 
Please rate the quality of service from the following:
ExcellentAbove AverageAverageBelow AveragePoorN/A
Management Team
No-Fault Department
Liability Department
Workers' Compensation Department
Quality Assurance Department
Billing Department
Peer Review Department
 
 
Please rate report quality:
ExcellentAbove AverageAverageBelow AveragePoorN/A
History
Prior Injury History
Present Complaints
Review of Medical Information
Diagnosis
Treatment / Disability Statement
Doctors' Addressing of Your Questions
Overall Report Quality and Comprehensiveness
 
 
Please rate turn-around-time:
ExcellentAbove AverageAverageBelow AveragePoorN/A
From Date of Request to Date of Exam
From Date of Exam to Receipt of Report
Follow-up on Addendums
Follow-up on Questions or Problems
Peer Review
 
 
Please rate us on the following:
ExcellentAbove AverageAverageBelow AveragePoorN/A
IME Fees
Peer Review Fees
Radiology Fees
Selection of Physicians
Location of Physicians
Availability to Testify
Testimony Fees
Overall Satisfaction with D&D
In Comparison to Other Vendors D&D is:
 
 
Please provide any additional comments that would assist us, such as additional services you would like to see us perform, informing us of an issue, a doctor you would like to add to our panel, increased coverage in a geographic region, etc.

We welcome all comments!
   
 
 
Please help us in recognizing our employees who have provided you with exceptional customer service and are committed to exceeding your expectations:
   
 

Thank you for your assistance. The information we gather will be implemented as we strive to meet our mission statement.

To provide our clients with superior, unbiased, timely independent medical examinations and reviews, on every request, without fail, by empowering a dedicated staff that is committed to quality control, industry protocol, and customer service excellence.